REFUND POLICY

Effective Date: [Date]

At J5 DECOR, we are committed to providing high-quality luxury home decor items and ensuring your satisfaction with your purchase. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines our guidelines and procedures for processing refunds.

Eligibility for Refund

Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our Customer Support team within [number of days] days of receiving the product. We will provide instructions for returning the item or may request photographic evidence to assess the damage. A replacement or refund will be issued upon verification of the damage or defect.

Incorrect Items: If you receive an item that is not what you ordered, please contact us within 3 days of receiving the product. We will arrange for the correct item to be shipped to you or provide instructions for returning the incorrect item. A replacement or refund will be issued upon confirmation of the error

Return and Refund Process

Notification: To initiate a refund request, please contact our Customer Support team at feedback@jfivee.com within the specified time frame (as mentioned in section 1). Provide your order number, a description of the issue, and any supporting documentation or images.

Return Authorization: In some cases, we may issue a Return Merchandise Authorization (RMA) number and provide return shipping instructions. Please follow the provided instructions carefully

Return Condition: Items must be returned in their original packaging and in unused, resalable condition unless otherwise specified in the return authorization. Failure to do so may affect the eligibility for a refund.

Refund Process: Upon receiving the returned item and verifying the eligibility for a refund, we will process the refund within 10 working days. The refund will be issued using the original payment method used for the purchase.

Non-Refundable Items

Custom or Personalized Items: Items that are custom-made or personalized to your specifications may not be eligible for a refund unless they are damaged, defective, or incorrect.

Shipping Costs

Return Shipping: In cases where the return is not due to our error (e.g., change of mind), you are responsible for the return shipping costs. We recommend using a trackable and insured shipping method.

Original Shipping: Original shipping charges (if any) are non-refundable unless the return is due to our error.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our Customer Support team at feedback@jfivee.com