1 - Ordering Process

Question: How do I place an order?

Answer: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment details, then confirm your order.

Question: Can I change or cancel my order?

Answer: Yes, you can change or cancel your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes or cancellations.

2 - Shipping and Delivery

Question: What are the shipping options and costs?

Answer: We offer standard, express, and overnight shipping options. Shipping costs vary based on your location and the shipping method selected. You can view the shipping costs during checkout.

Question: How long will delivery take?

Answer: Delivery times depend on the shipping method chosen. Standard shipping typically takes 5-7 business days, express shipping takes 2-3 business days.

Question: Can I track my order?

Answer: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website

3 - Payment Information

Question: What payment methods are accepted?

Answer: We accept all major credit cards, Additional payment options may be available at checkout

Question: Is my payment information secure?

Answer: Yes, we use industry-standard encryption and secure payment gateways to ensure your payment information is safe and protected.

4 - Returns and Exchanges

Question: What is the return policy?

Answer: We offer a 7-day return policy. If you are not satisfied with your purchase, you can return it within 7 days for a full refund or exchange. Items must be unused and in their original packaging.

Question: How do I return or exchange an item?

Answer: To return or exchange an item, please contact our customer service team to initiate the process. They will provide you with a return authorization and instructions on how to send back the item.

5 - Account Information

Question: How do I create an account?

Answer: To create an account, click on the "Sign Up" or "Register" button on our homepage. Fill in the required information and submit the form. You will receive a confirmation email once your account is successfully created.

Question: How can I reset my password?

Answer: If you forget your password, click on the "Forgot Password" link on the login page. Enter your email address, and we will send you instructions on how to reset your password.

6 - Customer Support

Question: How can I contact customer service?

Answer: You can contact our customer service team via email at support@j5decor.com, by phone at 8057004488.

Question: What are your customer service hours?

Answer: Our customer service team is available Monday to Friday, from 9 AM to 6 PM (IST). We strive to respond to all inquiries within 24 hours.